Frequently Asked Questions
☆ I haven't received my order!
Unfortunately, sometimes errors do occur in the mail system. I ship out all of my orders through USPS and occasionally packages will get lost in transit.
For domestic orders, if it has been at least 3 weeks since your order was shipped out with no tracking updates, please contact me and I will replace your order.
For international orders, please allow up to 8 weeks before contacting me about a missing order. Thank you for your understanding.
☆ When will my order be shipped?
Orders are shipped out in batches once a week! Once you receive your order confirmation, a shipping notification + tracking number will be sent to you between 1-7 days.
☆ I need to change my address!
Please contact us ASAP with your name and order number at gryphllshop@gmail.com for any address changes. If your order has already been shipped out we cannot alter it. If your package is returned to us because of an incorrect address, a secondary shipping charge will be invoiced to you to ship out the parcel again!
☆ I got a tracking number, but my package hasn't moved!
Tracking numbers are generated as I'm packing orders. Your order may be packed earlier in the week but they are generally taken to the post office on Friday or Saturday. Please be patient with me, I am a one-man operation!
☆ How long will my order take to arrive?
Domestic (USA) parcels typically take 3-7 days to arrive. Please allow 3 weeks from shipping notice to contact us about locating your package.
International parcels typically take 2-7 weeks to arrive. Please allow 8 weeks from shipping notice to contact us about locating your package.
NOTE: PREORDER TIMES WILL VARY. CHECK THE PRODUCT PAGE OR MY SOCIAL MEDIA FOR PREORDER UPDATES!
☆ Are the import taxes/fees included in my shipping cost?
Gryphll is not responsible for collecting VAT tax and the buyer will be responsible for any import fees that may occur upon receiving your item.
☆ Why don't you ship to my country?
I wish I could ship everywhere in the world. Unfortunately, certain regions I am unable to ship to from the United States or have had an extremely high risk of packages getting lost in the mail or being returned to me and I take quite a loss refunding or sending the packages out again due to the high cost of international shipping. I apologize if your region is not included in my shop.
☆ Do you accept returns?
We DO NOT accept refunds/returns on orders that were sent with the exact items as ordered or have no damage. We ask that you be sure of your purchase before placing an order.
Refunds or exchanges will be issued for incorrect, damaged, or missing items. Please email us immediately with photos and your order number.
We are not responsible for refunds where the buyer has provided an incorrect shipping address or undeliverable address.
THIS INCLUDES PREORDERS! Once a preorder is placed and processed, no returns or refunds will be accepted.
☆ Can I cancel my order?
If you've changed your mind about your order, please contact us ASAP with your name and order number at gryphllshop@gmail.com so we can cancel and refund your order prior to shipment. If your order has already been processed it can no longer be cancelled.
☆ What does PREORDER mean?
Products that have been marked as PREORDER in their title name are items we currently do not have available on hand. These products are ordered based on the amount of interest received and will arrive and ship at a later date (this information is usually found in the product information)! Please be patient for Preorder items. The best way to track preorder status is to follow my socials (@gryphll)
☆ Will (x) item be restocked?
I do my best to keep all my items in stock! I am constantly asked if certain items are returning, and I do my best to answer but sometimes am not able to get to every email. Most items that are currently listed will be restocked eventually, unless they are listed as FINAL RUN. The best way to know when a new restock is coming up is to follow my socials (@gryphll)!
Please do not email me about plush restocks
Assume plush items will not be restocked unless advertised on my social media. Plush are generally a limited edition special run.